It’s easy to look at the quality of each item that passes through our doors at Ace Paper Tube, which has long been known for second-to-none customer service and first-rate custom paper tubes and other products.
As much as we invest in equipment and training to consistently exceed customers’ expectations, there’s a strong thread that inspires our work and leads to repeat orders. It’s our role as a consultant, which is deeply rooted in decades of experience.
Our reputation is everything and we want businesses to know that we don’t just make custom paper tubes and cores that hold up. They must be the right products for the job, every application.
Most customers have a strong sense of what they need – whether it’s for shipping a poster, a tube for fireworks or a paper core to support steel rolls. We guide them in primary ways, offering sound guidance.
If a customer wants to shave some dollars with a smaller size, we won’t hesitate to explain the performance risks. Similarly, we’ve listened as companies proposed a size that’s excessive. We’re not interested in making extra money while giving people more than they need for their application.
We ask questions about the uses, production schedules and how their machinery works (mounting, rotation speed and more). We want to know details about their operations to ensure that we produce the best paper tubes and cores. It’s paramount that we know how these products are used by customer’s employees and equipment. We can share our expertise by phone and email, but sometimes we visit facilities to gain a better perspective.
Ace Paper Tube also shares tips about transportation and storage, including material handling and protection from water sources or extreme heat. We offer that advice because we insist on best practices at every stage on our end.
For example, we go to great lengths to manage our custom paper tubes and cores that primarily come from renewable resources like recycled paper. We only work with trusted suppliers. Key people at our company also keep close watch on indoor conditions, especially the temperature and humidity so that we manufacturer only the best products.
Our focus goes beyond making an exceptional finished product. The scope of our knowledge and concern spans in different directions. Yes, it starts here at Ace Paper Tube, but it also touches paper selection, transportation and getting familiar with each customer and precise applications. We’re vigilant in every respect, which gives customers the confidence to come back time and time again.
Do you have questions about our process or products? Request a quote or call us today at (216) 961-0250. We look forward to speaking with you about custom paper tubes, cores and more.
